e1111 Privacy Policy
Your personal information is completely safe at e1111. This policy provides a detailed description of how we collect and protect your information.
Introduction and Applicability
e1111 is a trusted online gaming platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy ("Policy") describes how e1111 ("we", "our") collects, uses, stores, and protects your personal information.
By using this website https://e1111.cam you are agreeing to the terms of this privacy policy. Please read this policy carefully before using our platform. If you do not agree with any part of this policy, we request that you do not use our platform.
This policy applies to all services of e1111 — including live casino, cricket betting, slots, crash games, and all other gaming features. We use SSL encryption and modern security technology to keep your information safe.
What Information We Collect
We collect the following types of information when you register at e1111 and use our services.
Personally Identifiable Information
When opening an account we collect the following information from you:
- Full name (as per national identity card)
- Date of birth (for age verification)
- Email address
- Mobile number
- Bangladeshi address
- National identity card or passport number (for KYC verification)
Financial Information
To complete deposit and withdrawal transactions we collect:
- bKash, Nagad, or Rocket account number
- Bank account details (where applicable)
- Transaction history and amounts
- Deposit and withdrawal dates and times
We never store your full payment card number.
Gaming Activity Information
To improve your gaming experience we collect:
- Game play history
- Bet amounts and results
- Time spent active on the platform
- Bonus and promotion usage information
- Preferred game categories
Technical Information
Information automatically collected while using the website:
- IP address and device information
- Browser type and version
- Operating system
- Page visit date, time, and duration
- Referral URL
- Cookie and local storage data
How We Use Your Information
e1111 uses your personal information only for specific, lawful, and transparent purposes. We never sell your information without permission.
Primary Purposes of Use
- Creating and managing accounts
- Processing transactions (deposits and withdrawals)
- Providing and improving gaming services
- Managing bonuses and promotions
- Providing customer support
- Preventing fraud and money laundering
- Meeting legal obligations
- Age verification (ensuring 21+)
- Maintaining platform security
- Ensuring responsible gaming
Using Information for Communication
We use your email and mobile number to send important account-related notifications, transaction confirmations, and security alerts. For marketing communications we obtain your prior consent, and you can stop such communications at any time.
We use your information to analyze your gaming patterns in order to ensure responsible gaming. If we notice unusual gaming behavior, we may contact you and suggest setting limits if needed.
Data Storage and Protection
Security Measures
e1111 adopts industry-standard technical and organizational measures to protect your personal information. Our security framework includes:
- SSL (Secure Socket Layer) encryption — all data transmission is secured
- Database secured with AES-256 encryption
- Two-Factor Authentication
- Regular security audits and vulnerability testing
- Limited data access for authorized staff only
Data Retention Period
We retain your information only for as long as necessary or legally required:
- Active accounts: Complete information is retained for as long as the account remains active.
- Closed accounts: Information is retained for a specified period after account closure to meet legal and regulatory requirements.
- Financial transactions: Transaction records may be retained for an extended period as required by law.
After the designated period, information is securely deleted or anonymized.
Sharing Information with Third Parties
e1111 does not sell or rent your personal information to third parties for commercial purposes. However, we may share information on a limited basis in the following circumstances:
Service Provider Partners
The following categories of service providers may access limited information to operate our services:
- Payment processors: Information required to process bKash, Nagad, Rocket, and bank transfer transactions.
- Game providers: Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and other game developers may process game logs.
- KYC verification services: Information required for identity verification.
- IT and cloud services: Hosting and cloud infrastructure for platform operations.
Data protection agreements have been executed with these partners.
Disclosure of Information Under Legal Obligation
We may be legally required to disclose information in the following circumstances:
- In accordance with a court order or judicial directive
- At the request of relevant authorities in investigations into financial irregularities or fraud
- To comply with anti-money laundering (AML) laws
- In response to legal requests from national security agencies
Before any such disclosure we always verify the validity of the request and provide only the minimum information necessary.
Cookie Policy
Cookies are small text files stored on your device. e1111 uses various types of cookies to improve your experience.
Essential Cookies
Essential for the platform to function properly. These are used for login status, session management, and security. These cookies cannot be turned off.
Analytics Cookies
To understand how users interact with the website. These help analyze page visits, clicks, and usage patterns.
Preference Cookies
Remembers your preferences for language, theme settings, and personalized experience.
Marketing Cookies
Helps show relevant promotions based on your interests. You can control this at any time through your browser settings.
Cookie Controls
You can control or delete non-essential cookies through your browser settings. Please note that deleting certain cookies may limit some features of the platform. Contact our support team via live chat for help with cookie management.
Your Rights Regarding Your Information
As a registered user of e1111 you have the following rights over your own information:
Right to Access Information
You can request a copy of your personal information stored with us at any time. We will provide that information to you within a reasonable time.
Right to Correct Information
If any of your information is incorrect or incomplete, you have the right to request a correction. This request can be made through account settings or via live chat.
Right to Delete Information
In certain circumstances, you may request the deletion of your personal information. However, we are obligated to retain some information for a specified period due to legal requirements.
Right to Object to Processing
You have the right to object to the processing of your information for marketing purposes. You can opt out of marketing communications at any time.
How to Exercise Your Rights
To exercise any of the above rights, contact our support team at: [email protected] or via 24/7 live chat. We will respond within a reasonable time after receiving your request. Some information may be required to verify your identity.
Account Verification (KYC)
The "Know Your Customer" (KYC) process is carried out in accordance with international financial security standards. It is essential for preventing fraud, identity theft, and money laundering.
Documents Required for KYC
We may request the following documents at the time of withdrawal or when certain limits are exceeded:
- National ID Card (NID) — clear photos of both sides
- Passport (where applicable)
- Birth registration certificate (for age verification)
- Bank statement or bKash/Nagad account details
- Utility bill or document as proof of address
- Selfie photo (for identity verification)
Protection of KYC Information
All uploaded KYC documents are stored on encrypted servers and can only be accessed by authorized personnel. Any unnecessary information is deleted after the verification process is complete. We never use your identity-related information for marketing purposes.
Protection of Children and Minors
Age Restriction
e1111 strictly does not provide services to anyone under the age of 21. Our platform is for users aged 21 and above only.
Age is verified at registration and the date of birth is confirmed during the KYC process. If we find that a user is under 21 years of age, we will immediately close that account and delete the associated information.
If you believe that a minor is using our platform, please contact [email protected] immediately.
Changes to the Privacy Policy
Update Process
e1111 may update this privacy policy from time to time. The policy may change due to service improvements, legal changes, or the addition of new technologies.
If any significant changes are made, we will notify you in the following ways:
- A notification will be sent to your registered email address
- A notification will be shown when you log in to the platform
- The "Last Updated" date at the top of this page will be changed
Continuing to use the platform after changes have been made will be considered as your agreement to the updated policy. We therefore recommend that you re-read this page periodically.
Privacy Contact Information
If you have any questions, concerns, or complaints about this privacy policy, please contact us:
Contact by Email
For any privacy-related requests or complaints, email us at:
Please clearly state your account number and the subject of your request in the email. We will respond as quickly as possible.
Live Chat Support
For immediate assistance, use our 24/7 Bengali live chat service. Our team is available at all times according to BST (UTC+6).
For privacy requests, some information may be required to verify your identity.
Related Policies
To learn about our complete policy framework, please visit the following pages:
- Terms & Conditions — full terms of platform use
- Responsible Gaming — safe gaming guidelines
- About Us — details about e1111
- FAQ — common questions and answers