e1111 Terms and Conditions

General Provisions

e1111 operates an online gaming platform for users in Bangladesh, offering live casino, sports betting, slots, and other gaming services. By accessing the platform, you acknowledge that:

• You are at least 21 years of age and have full capacity to make decisions using your own judgment.
• You have read, understood, and agreed to comply with all provisions of these Terms.
• Participating in online gaming or betting in your area is legally permitted.
• You are playing from your own account using your own funds and not on behalf of anyone else.
• You are obligated to comply with e1111's guidelines and policies.

Account Registration and Eligibility

To open an account on e1111, the following eligibility requirements must be met:

2.1 Age and Identity

• You must be at least 21 years of age at the time of registration (for users aged 21 and above only).
• Each user may open only one account — multiple accounts are prohibited.
• All information provided at the time of registration must be truthful, accurate, and up to date.
• If identity verification is required, e1111 may request valid documents from the user at any time.

2.2 Prohibited Persons

• It is strictly prohibited for any person under the age of 21 to open or use an account.
• Users who have previously been banned for violating agreements with e1111 may not re-register.
• e1111 officers, employees, and their immediate family members may not play with real money on this platform.

Account Security

It is your own responsibility to ensure the security of your account. The following rules are mandatory:

• Keep your login credentials (username and password) completely confidential and do not share them with any third party.
• Always log out after logging in from a public or shared computer.
• If you suspect unauthorized access to your account, notify e1111 support immediately.
• Your account must not be used by any third party under any circumstances.
• You are solely responsible for all activities carried out from your account.

Deposits and Withdrawals

The following policies apply to depositing and withdrawing funds on e1111:

4.1 Deposit Rules

• The minimum deposit amount is ৳100 (per method).
• Accepted payment methods: bKash, Nagad, Rocket, and bank transfer.
• Deposits must be made only from a payment account registered in your own name.
• Deposits from third-party payments or unknown sources will not be accepted.

4.2 Withdrawal Rules

• The minimum withdrawal amount is ৳500.
• Withdrawal processing time is typically 5–30 minutes.
• The name on the account requesting the withdrawal and the payment account must be the same.
• Withdrawals may be delayed if identity verification has not been completed.
• Withdrawals will not be approved if bonus wagering requirements have not been met.
• e1111 reserves the right to request additional verification for any suspicious transactions.

4.3 Anti-Money Laundering Policy

e1111 strictly follows anti-money laundering policies. Any suspicious transactions may be reported to the relevant authorities. Any attempt to use the platform as a means of money laundering will result in immediate account closure.

Bonuses and Promotions

e1111 offers various bonuses and promotional offers. The following terms apply when claiming them:

5.1 Welcome Bonus

• New members will receive a 100% bonus on their first deposit — up to a maximum of ৳10,000.
• A minimum deposit of ৳100 is required to receive the bonus.
• The wagering requirement for the bonus is 15x (bonus amount × 15) — this amount must be wagered before withdrawal.
• Before wagering is complete, only the deposited amount may be withdrawn, not the bonus.

5.2 VIP Cashback

• Bronze level: weekly cashback of up to 0.3%.
• Silver level: weekly cashback of up to 0.6%.
• Gold level: weekly cashback of up to 0.9%.
• Platinum level: weekly cashback of up to 1.2%.

5.3 General Bonus Provisions

• A bonus offer may not be claimed more than once.
• If evidence of bonus abuse or fraud is found, the bonus and winnings will be cancelled.
• e1111 reserves the right to change bonus terms or cancel bonus offers at any time.
• Sharing or transferring bonuses across multiple accounts is prohibited.

Gaming Rules

The following rules must be followed when playing games on the e1111 platform:

• Each game has its own rules — read the relevant game rules before playing.
• Using any software, bots, automation tools, or unfair tactics to play games is strictly prohibited.
• Colluding with other players or attempting to influence results is prohibited.
• If a technical error results in an incorrect payout, e1111 reserves the right to determine the correct amount.
• In the event of a game dispute, e1111's game logs and server records will be considered final evidence.
• If a game is interrupted due to a loss of internet connection, the server-side result will be considered valid.

6.1 Sports Betting Rules

• When betting on cricket, football, and other sports, the odds displayed at the time of placing the bet apply.
• If a match is postponed or cancelled, the decision will be made in accordance with e1111's refund policy.
• The bet amount cannot be changed once live betting is in progress.

Responsible Gaming

e1111 believes that gaming is for entertainment — it should not become a cause of addiction. We are committed to ensuring responsible gaming:

• Users may set daily, weekly, or monthly deposit limits on their own account.
• If needed, users may temporarily suspend their own account for a specified period.
• If you notice signs of gaming addiction, contact our support team 24/7.
• Use parental controls to keep minors protected from gaming.
• If you feel that gaming is affecting your daily life and family, take a break.

Account Suspension

e1111 reserves the right to temporarily or permanently close a user's account in the following circumstances:

• Opening an account with false information or concealing identity.
• Operating multiple accounts.
• Bonus abuse or fraudulent activity.
• Use of bots or automation software.
• Money laundering or suspicious financial activity.
• Harassing behavior toward other players or staff.
• Filing false claims or chargebacks against e1111.

Users may also request permanent closure of their own account at any time through support. Any valid balance may be withdrawn before the account is closed, however incomplete wagering bonuses will be handled in accordance with the applicable rules.

Privacy and Data Protection

e1111 places the highest importance on the privacy of users' personal information. Our core principles for managing data are:

• Your personal information is collected only for the purpose of providing services and verifying identity.
• Your information is not sold or transferred to third parties.
• All data is kept secure through SSL encryption.
• e1111 may be required to provide information to authorities in cases of legal obligation.
• You may request a copy of your information or ask for corrections to any inaccurate data.

Dispute Resolution

e1111 is committed to resolving disputes fairly and transparently. If a dispute arises:

• First, contact our 24/7 live chat support — assistance is available in Bengali.
• If the issue is not resolved via live chat, email us at [email protected] with full details.
• e1111 will formally respond within 7 business days of receiving a complaint.
• For disputes related to gaming outcomes, server logs and game records will be considered final evidence.
• For disputes related to financial transactions, e1111's payment processing records will apply.

Amendments and Changes

e1111 reserves the right to partially or fully update these terms and conditions at any time. The following rules apply regarding when changes take effect:

• Users will be notified in advance of significant changes (via email or a notice on the platform).
• Continued use of the platform after changes have been made will be considered acceptance of the new terms and conditions.
• If you do not agree to the updated terms, the option to close your account will always be available.
• The latest version of the amended terms and conditions will always be available on this page.

e1111 will not be held liable for service interruptions caused by technical failures, cyberattacks, natural disasters, or any other circumstances beyond our control. However, we will make every effort to restore service as quickly as possible.

Contact

If you have any questions or concerns about these terms and conditions, please get in touch with us:

• Live Chat: 24/7 support in Bengali — directly through the chat widget on the platform.
• Email: [email protected]
• Time Zone: BST (UTC+6) — Bangladesh Standard Time.